Privacy Policy

Effective Date: August 8, 2025

Welcome to TotalSwiss.net (the “Website”), powered by Total Swiss International and Apexcells Health and Wellness, in cooperation with Cavintures Trading as the digital platform partner. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you access our Website, use our services, or interact with us.

By using this Website, you consent to the practices described in this Privacy Policy.

1. Who We Are

TotalSwiss.net is an online platform operated by:

  • Total Swiss International

  • Apexcells Health and Wellness

  • Cavintures Trading (Digital Platform Partner)

Collectively referred to as “we”, “our”, or “us” in this Policy.

We offer health and wellness products and services, facilitate customer engagement, and provide e-commerce and digital experiences for our users and partners.

2. Scope of This Privacy Policy

This Policy applies to:

  • All visitors, users, and customers accessing our Website

  • All personal data collected through the Website, online forms, email communication, customer service channels, and digital marketing tools

  • Data collected for business operations, product purchases, wellness assessments, digital subscriptions, and promotional activities

3. What Personal Data We Collect

We may collect the following types of personal data:

a. Identifying Information

  • Full name

  • Date of birth

  • Gender

  • Nationality

  • Civil status

b. Contact Information

  • Email address

  • Mobile number

  • Mailing address

  • Social media handles (if voluntarily provided)

c. Account and Transaction Information

  • Login credentials (username, password)

  • Order and purchase history

  • Billing and payment information

  • Preferences and interests

d. Health and Wellness Information

  • Self-disclosed health conditions (when using wellness tools or services)

  • Lifestyle data (e.g., nutrition habits, fitness activity, etc.)

  • Data voluntarily provided for personalized health services

e. Technical Information

  • IP address

  • Browser type

  • Device identifiers

  • Location data

  • Website usage analytics (cookies, page visits, time spent, etc.)

4. How We Collect Personal Data

We collect personal data through the following means:

  • When you register an account on TotalSwiss.net

  • When you place an order or subscribe to a service

  • When you fill out online forms or wellness surveys

  • When you contact us for customer support or inquiries

  • When you engage with us via email, phone, or social media

  • Through cookies, tracking tools, and analytics platforms

5. How We Use Your Personal Data

We use your data to:

  • Provide and deliver our products and services

  • Personalize your wellness experience

  • Process payments and transactions

  • Communicate with you regarding updates, offers, and promotions

  • Respond to your inquiries and customer service requests

  • Improve our platform, offerings, and user experience

  • Comply with legal and regulatory obligations

6. Legal Bases for Processing

We process your data based on:

  • Your consent (when you provide personal data voluntarily)

  • Contractual necessity (e.g., processing orders or service delivery)

  • Legal compliance (e.g., tax and regulatory reporting)

  • Legitimate interests (e.g., analytics, fraud prevention, marketing)

7. Sharing of Personal Data

We do not sell your personal data. However, we may share it with:

  • Authorized personnel within Total Swiss International, Apexcells Health and Wellness, and Cavintures Trading

  • Payment gateway providers, logistics partners, and customer service providers

  • IT service providers for website hosting, data storage, analytics, or security

  • Government authorities, if required by law or in compliance with legal processes

  • Third-party platforms (such as email marketing tools) for communication and promotions, subject to data privacy safeguards

8. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this Policy

  • Comply with legal, regulatory, and tax obligations

  • Maintain records for warranty, disputes, and service history

  • Honor your data privacy rights

Data that is no longer necessary is securely deleted or anonymized.

9. Your Data Privacy Rights

Under applicable laws (e.g., Republic Act 10173 or the Data Privacy Act of 2012, and the GDPR for EU users), you have the right to:

  • Access your personal data

  • Correct or update inaccuracies

  • Withdraw your consent

  • Request data deletion (right to erasure)

  • Object to or restrict processing

  • Lodge complaints with the National Privacy Commission (NPC) or relevant data protection authority

To exercise your rights, contact us at:
Email: privacy@totalswiss.net

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality

  • Analyze website traffic

  • Deliver personalized content

  • Support marketing campaigns

You may configure your browser to block or delete cookies. However, some features of the site may not function properly without cookies.

11. Data Security

We implement reasonable and appropriate physical, organizational, and technical measures to protect your data, including:

  • Encryption of sensitive information

  • Secure servers and firewalls

  • Access controls and employee training

  • Regular security audits

However, no system is 100% secure. We encourage you to use strong passwords and protect your own devices and login credentials.

12. Cross-Border Data Transfers

Your data may be stored or processed in countries outside your own. We ensure such transfers comply with data protection laws and safeguard mechanisms, such as standard contractual clauses or other legal protections.

13. Children’s Privacy

This Website is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe we may have collected a child’s data, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. You are encouraged to review this policy periodically.

15. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Data Protection Officer (DPO)
Email: support@totalswiss.net
Phone: +63-962-368-3739
Business Address: 818 BSA Twin Towers , Julia Vargas Ave., Brgy Wack-Wack Greenhills, Mandaluyong City, Metro Manila

By using TotalSwiss.net, you acknowledge that you have read, understood, and agreed to this Privacy Policy.